Terms and Conditions

1. GENERAL

Thank you for choosing mathisclothing.com!

This site, mathisclothing.com (hereinafter site, we, ours), is the official website of the online shopping store Mathis, and is owned by AXC Multi-Production SRL. Mathis is a trademark of AXC Multi - Production SRL.

Accessing mathisclothing.com and using information, services and products are regulated by these Terms and Conditions and Information Security. Using mathisclothing.com, visiting the site or purchase products represents your consent regarding the Terms and Conditions and Information Security. Therefore please read them with maximum attention, and if you do not agree with them please do not place the order until any unclear points have been settled.

These Terms & Conditions can be updated and modified according to the company's internal policies or legal regulations, without any notice, so we advise you to check this page periodically and acknowledge these changes.

2. PRODUCTS. PRODUCT SETUP. PERSONALISATION

Mathis.ro offers for sale products made only from top quality natural leather and exquisite textile fabrics.

You configure your mathisclothing.com products by filling in the product specifications as follows:

• Size. Please choose your right size after carefully studying our Size Guide and also the specific information for each of the products from the Size Section of the product page. Sizes may vary slightly from one model to another. Dimensions shown are approximate. The chosen model may have insignificant influence on size.

• Color. Please choose your color after carefully studying the images and descriptive information. Color may have an influence on the 'image' of the selected model. We do not work with stocks; our products being manufactured only after an order has been placed therefore all colors are available at any time. The slight small imperfections or color variations are qualities of a product made of leather.

We make every effort to display true and accurate images and information above, however, depending on your monitor’s calibration and resolution, this information may be different from the original.

Please bear in mind that the Mathis products are manufactured after placing an order, according to the specifications set by you - color, size, others - and so you are fully responsible for the final 'image' of the product.

Mathis.ro guarantees the quality of the purchased product. Product page contain all images and information needed, including the ability to 'zoom' on the product. However, if you need further information, please contact us at office@mathisclothing.com.

3. PLACING YOUR ORDER

After choosing your products with the desired specifications, they can be ordered by adding them to your Cart.

Placing an order on mathisclothing.com is equivalent to the purchasing offer from the Terms and Conditions section of the site thus giving us the right to use your personal information.

You can place orders on mathisclothing.com whether or not you have a personal account on the site, but in both cases your personal data is required.

We reserve the right to accept or refuse your command.

4. PERSONAL DATA

To use mathisclothing.com it is recommended that you make a personal account and it is required to provide detailed personal information: full name, email address, phone number, shipping address / billing, country, date of birth and other information at request.

Please update your personal account information whenever your personal details change. All personal data shall be true, correct and complete.

We reserve the right to refuse you permission to use our website without any obligation of notice. We also reserve the right to refuse permission, or to restrict certain people from making of use of our website, under any reason and on our own considerations.

For your protection, but also for maintaining security on the site, we reserve the right to make periodic checks and filters on your recorded personal data. Please read the Privacy section and Data security section just to be informed of how we use your personal data.

5. ORDER CONFIRMATION

Your order confirmation will be done through an explicit confirmation email, as follows:

• cash payment (cash on delivery to the courier) - order is confirmed after verification of personal data and order details;

• card payment (online) - the order is confirmed after verification of personal data; order details and payment confirmation partner Mobil pay;

• Payment by bank - confirming the order after checking personal data, order details and payment confirmation by the bank.

We reserve the right to refuse your order in the following cases: payment cannot be confirmed, delivery restrictions exist in the area, the product is withdrawn or does not meet our quality standards, your personal information is not accepted. We also reserve the right to decline your order for any reason, on our own considerations.

NOTE: Delivery address cannot be changed after the order has been confirmed.

All orders are stored in our database. But please keep your e-mail correspondence with us and your order confirmation.

6. CANCELLING YOUR ORDER

If you wish to cancel an order please address our Customer Service team and we will do our best to meet your request, but unfortunately we cannot guarantee we can cancel an order once it has been confirmed and sent into production.

If you wish to cancel the order after it was confirmed and sent into production, considering that we have already begun manufacturing the products, we reserve the right to withhold the amounts paid by you in advance representing costs incurred for the product’s manufacturing.

If you want to cancel the order after it was shipped please check Returns section.

NOTE: Cancelling orders repeatedly by the same client is considered abuse.

7. PRICING POLICY. TAXES

All prices are explicitly mathisclothing.com and are expressed in RON / EUR / USD depending on destination.

• National Delivery - prices include VAT.

• International Shipping within the European Union - prices include VAT and other taxes (DDP regime - Delivery Duty Paid).

• international deliveries outside the European Union - prices do not include VAT, customs duties and other specific charges (DDU regime - delivery duty unpaid). The specific duties of each destinations will be calculated and invoiced separately from the courier company and will be borne by you.

Prices do not include shipping charges.

Changing the destination influences the price and related delivery charges of the products.

Prices on the site are the prices that apply at time of the purchase. Prices are subject to change without notice, but these changes will not affect already confirmed orders.

The invoice issued is related to your order as an individual entity, but on request it can be issued as for a legal entity. The invoice is issued in RON for national orders in EUR for international orders.

NOTE: If you need legal entity invoice, please email us and mention all the details when placing the order; once the invoice has been issued, it can no longer be amended.

8. PAYMENT METHODS

Mathis.ro accepts three methods of payment for orders: cash (cash on delivery to the courier - only for Romania), credit card payment (online) or bank transfer.

• Cash payment only in case of deliveries within Romania and carried to the courier company upon receiving the package. Cash payment is available also in our showroom

• NOTE: please pay the exact amount that you order was confirmed by email; We do not charge for additional requests made by the representatives of courier company.

• Credit card payment - MobilPay ™ partner. Credit cards accepted: Visa, Visa Electron, MasterCard, Maestro, PayPal. Payment processing are paying through the payment processor is MobilPay ™ is extremely safe and to process payments using the 3D Secure system and secure connections. MobilPay ™ does not store your confidential card details, but makes a secure encrypted connection to the processing bank so your data is safe. Moreover, the enrollment card in 3D Secure program can get an additional password specifically designed for online payment, you can use the virtual PIN. These payments are made on a secured page of the payment processor, mathisclothing.com does not have access to your card details.

• Payment by bank account:  will be made to company through the account that will be mentioned explicitly by email. All bank fees related to these transactions are borne by you.

9. DELIVERIES

National and international deliveries are both available.

Your mathisclothing.com products will be delivered by national and international partner courier firms.

• International Delivery in the European Union: Austria, Belgium, Bulgaria, Croatia, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, UK, Netherlands, Poland, Portugal, Slovakia, Spain, Sweden, Hungary.

• international deliveries outside the European Union: please contact us by email for more details.

In case of international shipments in countries that are not displayed online, delivery will be explicitly communicated by email.

For more information about deliveries please write to us at office@mathisclothing.com.

NOTE: Delivery address cannot be changed after the order has been confirmed.

NOTE: Orders may be picked up from the showroom.

Delivery time

All Mathis orders are processed and shipped during office hours (Monday - Friday 11:00 - 18:00 EET).

Mathis.ro offers for sale goods made to the consumer's specifications and / or clearly personalized products, which are manufactured individually for each customer and thus not in stock. The production process takes up to 10 working days plus transit time to the destination.

• As standard - production process lasts up to 10 days from date of order confirmations by email, depending on the availability in production.

• The transit time for deliveries to destination, expressed in days: 1-3 days.

• Transit time to destination for deliveries in the EU expressed in days: Austria 3 days, Belgium 5 days, Bulgaria 2 days, Czech Republic 4 days, Croatia 6 days, Denmark five days, France 5 days Germany four days, Greece 4 days, Ireland 6 days, 4 days Italy, Luxembourg, 5 days, 6 days United Kingdom, the Netherlands 5 days, 4 days Poland, Portugal 6 days, 2 days Slovakia, Spain 6 days, Sweden 6 days, Hungary 2 days.

• The transit time for deliveries to destination outside the EU expressed in days: to be confirmed by email.

10. RACKING YOUR ORDER

When your order will be shipped you will receive an email with details and AWB number for tracking status of your order.

10.1 Delivery zone

Orders are delivered by courier Monday to Friday between 9:00-20:00 at the address specified in the order. Weekends and holidays are not considered business days.

NOTE: Considering that we use an outsourced service, we cannot ask the courier to make the delivery at a certain time or on a certain date.

NOTE: Considering that we use an outsourced service, we do not take responsibility for delays caused by the partner courier company.

NOTE: Delivery address cannot be changed after the order has been confirmed.

NOTE: The courier company is obliged to make two delivery attempts. If, after these two delivery attempts, the order cannot be delivered, the package will be returned back to sender and your order will be canceled. We can request that the courier company to make a 3rd attempt to deliver at cost, but this cost will be borne entirely by you. However, in this situation, we reserve the right to retain all amounts paid by you in advance representing costs incurred for product manufacturing and shipping costs.

11. CUSTOMER SUPPORT

For any suggestions, recommendations, observations please write to us or call us at office@mathisclothing.com, or the number (004)0736007636, Monday to Friday between 11:30 p.m. to 18:00 p.m.

12. LEGAL INFORMATION
12.1 Copyrights / Trademarks

All site content on mathisclothing.com, with exact reference, but without limiting ourselves to: design, graphics, text, video, images, symbols, scripts, source code and other data is owned MULTI AXC PRODUCTION SRL and is protected by copyright and industrial property laws. Any use of this information without the explicit consent of AXC MULTI-PRODUCTION SRL, is prohibited and punishable by law.

The Mathis brand and logo are trademarks owned by AXC MULTI-PRODUCTION SRL.

12.2 Links

AXC MULTI-PRODUCTION SRL is not responsible for the content, quality or nature of sites that take links from mathisclothing.com for commercial, advertising or for any other purpose.

12.3 Confidentiality. Safety Data

AXC MULTI-PRODUCTION SRL is committed to strictly observe confidentiality of customer data. By registering on mathisclothing.com you agree that your personal data will be included in the database of the company, which reserves the right to process, publish, share use of advertising, marketing and advertising information mentioned above, without other obligations and pay future. Also, you agree to receive information from default AXC MULTI-PRODUCTION SRL advertising purposes, by mail, telephone, email, SMS or other means of communication, noting that you can refuse any receipt of such information. According to Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data and the Law. 506/2004 concerning the processing of personal data and privacy in electronic communications, AXC MULTI-PRODUCTION LTD is required to manage safely and only for the above purposes, your personal data provided by AXC MULTI PRODUCTION LLC does not encourage spam, do not sell, does not provide nor exchange of information obtained through this website.

AXC MULTI-PRODUCTION LLC is registered in the General Registry belonging to the National Supervisory Authority for Personal Data Processing (ANSPDCP).

12.4 Cookies Policy

To ensure that we offer the best online shopping experience, mathisclothing.com uses cookies, files that contain character sets that are sent to the user's computer when he uses the site. Information collected from Cookies allow us, on the one hand, customization / personalization of services and content offered by mathisclothing.com depending on the needs and preferences of the individual user, and, on the other hand, preparing statistics on the use of the site. Because cookies can be recognized by the user's browser mathisclothing.com.

All information collected and recorded Cookies are obtained by user notification and consent about the use of cookies and the ability to disable their use.

Most used mathisclothing.com Cookies are deleted from the user's computer to the session on mathisclothing.com ( "Session Cookies"). Other Cookies are registered in the user's computer and help identify it in a new session on mathisclothing.com ("Persistent Cookies"). Any user to block, delete or disable these technologies. Users can manage cookies in your browser / computer. Cookies used by mathisclothing.com does not store personal information like name, address, payment details; they capture only the ways in which the site is used.

Below find a list of cookies used by mathisclothing.com and how they use:

- Essential cookies - these cookies allow you to make purchases on mathisclothing.com. Without cookies you cannot add products to your shopping cart, you cannot log into your shopping cart, you could not complete your order on the site.

- Analytics cookies - these cookies for monitoring the technical performance of the site by using anonymous data (data that is not related to a user in particular) or by highlighting ways to use the site: what links I click users, which products are viewed, what products are purchased, etc.

- Payment cookies - these cookies are used by our online payment partner Mobilpay (www.mobilpay.ro).

- Social cookies - these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow distribution of content on mathisclothing.com on those networks. Mathis.ro does not control these cookies, so for more information about how it works, please check social networking pages.

- Email cookies - these cookies are recorded in your browser by our provider enables us to monitor the performance of the implemented marketing campaigns. These cookies do not contain personal information and are aimed at highlighting the singular most important products and offers the user.

Mathis.ro uses web analytics systems provided by third parties, eg Google Analytics - Web analysis service offered by Google Inc. to monitor online activity of the user. Google Analytics uses cookies, i.e. text files placed in user's computer that enable analyzes about using the site. Mathis.ro uses log files on the server to account for users visiting and to streamline its technical performance. Using mathisclothing.com implies acceptance of these monitoring activities.

Legislation

Without any limitations on your consumer rights, terms and conditions of this site and any other situations of conflict or non-conflict resulting from the use of this Site shall be governed and will fall under the legal provisions of the Romanian State.

12.5 Modifications

We reserve the right to amend and revise the terms and conditions above, without notice. Your order will fall under the terms and conditions available at booking confirmation, unless those changes are required by applicable laws.

12.6 Mentions

People who visit mathisclothing.com can comment, communications, suggestions, or request other information, so long as the content is not illegal, obscene, threatening, defamatory and does not infringe intellectual property rights, does not contain viruses, emails in table or any other form of spam.

Access to the site guarantees the user limited access personal interest, and does not grant the right to download or modify part or all of the site, to reproduce fully or partially, to copy, to sell / resell or exploit the site in any other manner, for commercial purposes or against the interests AXC MULTI-PRODUCTION LLC, without written consent.

The user guarantees that he has all rights to the content that they transmit or display on site by any means, so by using this content will not cause injury to any person.

12.7 Conflicts

We will do everything possible so that any conflict between AXC MULTI-PRODUCTION SRL and its clients to be amicably settled by an agreement between the two parties. If this is not possible, Romanian legal provisions shall apply in this area, and conflict resolution within the competence of the courts of Romania.

12.8 Final Provisions

Placing an Order on mathisclothing.com automatically implies acceptance, without objections, the terms and conditions above, which is equivalent to a valid contract. Terms and Conditions on this site are subject to GEO 34/2014 GEO 130/2000 & Consumer Protection at the conclusion and execution of distance contracts and does not affect any consumer rights provided by the law in force.

13. Company Data:

AXC MULTI-PRODUCTION SRL

Headquarters: Bucharest, Sector 3, Str. Voronet, Nr. 16Bis

Working point / Showroom: Bulevardul Aviatorilor, NR.41, parter, Sector 1, Bucharest, Romania

CUI: RO33513754

NTC Registration number: J40/9883/2014

Bank: ING Bank – Bucuresti Centrala

RON bank account: RO85 INGB 0000 9999 0451 3761

SWIFT code: INGBROBU